Terms & Conditions

Welcome to TheTravelOn. By using our website and services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before making any booking.

1. Acceptance of Terms

By accessing and using the TheTravelOn website and booking our services, you agree to these Terms & Conditions. If you do not agree, please do not use our website or services.

2. Booking & Payment

• Booking Confirmation: A booking is confirmed only after we receive full payment or a valid deposit.
• Payment Methods: We accept online payments, bank transfers, and cash payments.
• Pricing: All prices are in Indian Rupees (INR) and are subject to change without notice.
• Taxes: Applicable taxes (GST) will be added to the final booking amount.
• Currency: All transactions are processed in INR. Any currency conversion fees are the customer's responsibility.

3. Cancellation & Refund Policy

• Tour Packages: Cancellations made 15+ days before departure: 90% refund. 7-14 days: 50% refund. Less than 7 days: No refund.
• Hotel Bookings: Cancellations vary by hotel policy. Please check at the time of booking.
• Taxi Bookings: Cancellations made 24+ hours before pickup: Full refund. Less than 24 hours: No refund.
• Refund Processing: Refunds will be processed within 7-10 business days via the original payment method.
• No-Show: No refund will be issued for no-shows or unused services.

4. Travel Insurance

We strongly recommend that you purchase comprehensive travel insurance covering medical expenses, trip cancellation, loss of baggage, and adventure activities. TheTravelOn is not responsible for any loss, injury, or damage during your travel.

5. Customer Responsibilities

• Valid Documents: Ensure you have valid passports, visas, and other travel documents.
• Health Requirements: Carry necessary medications and consult a doctor before traveling to high-altitude areas.
• Punctuality: Be on time for all pickups, tours, and activities. Delays may result in missing services.
• Behavior: Respect local customs, cultures, and fellow travelers. We reserve the right to terminate services for disruptive behavior.
• Emergency Contact: Provide accurate emergency contact information before departure.

6. Changes & Amendments

• By Customer: Changes to bookings are subject to availability and may incur additional charges.
• By TheTravelOn: We reserve the right to modify itineraries due to weather, road conditions, or unforeseen circumstances. We will provide alternatives of similar value.
• Force Majeure: We are not liable for cancellations or changes due to natural disasters, political unrest, pandemics, or other events beyond our control.

7. Liability

• TheTravelOn acts as an intermediary between customers and service providers (hotels, taxi companies, tour operators).
• We are not liable for any injuries, damages, losses, or accidents that occur during your travel.
• Any claims or disputes must be directed to the respective service provider.
• Our liability is limited to the total amount paid for the booking.

8. Intellectual Property

All content on the TheTravelOn website, including text, images, logos, and graphics, is our intellectual property. You may not reproduce, distribute, or use our content without prior written permission.

9. Governing Law

These Terms & Conditions are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Siliguri, West Bengal.

10. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

• Email: inquiry@thetravelon.com
• Phone: +91 891 849 7353
• Address: Gangtok , Mg marg, 734001 Gangtok, Sikkim